The Website displays a telephone number that consumers may voluntarily call to request HVAC Services.

When you call the number displayed on the Website, your call may be routed or transferred to an independent HVAC contractor, call center, service provider or other business that may be able to assist with your HVAC needs.

Hire HVAC Experts does not:

• Place outbound sales or marketing calls to consumers;
• Send marketing text messages to consumers;
• Send marketing emails to consumers;
• Require consumers to create an account;
• Provide HVAC repair, installation or maintenance services; or
• Guarantee the pricing, availability, licensing, insurance, workmanship or services of any independent HVAC provider.

Any communications after your call has been connected may occur directly between you and the independent HVAC service provider. The provider’s collection and use of your information is governed by its own privacy practices and policies.

Hire HVAC Experts may disclose information to the following categories of recipients.

A. Independent HVAC Service Providers

When you voluntarily call the telephone number displayed on the Website, your call and associated call information may be transferred or disclosed to an independent HVAC service provider.

Information disclosed may include:

• Your incoming telephone number;
• Call date and time;
• Approximate location;
• Call-routing information;
• Information you voluntarily provide during the call; and
• Details regarding the HVAC service you are seeking.

The purpose of this disclosure is to connect you with a provider that may be able to respond to your request.

Once connected, the independent provider may collect additional information directly from you. Hire HVAC Experts does not control the provider’s privacy practices or subsequent communications with you.

B. Call-Routing and Technology Providers

Hire HVAC Experts may use third-party providers for:

• Call tracking;
• Call routing and transfer;
• Call analytics;
• Call recording;
• Website hosting;
• Website analytics;
• Advertising attribution;
• Fraud prevention;
• Data storage; and
• Website security.

These providers may process information on Hire HVAC Experts’s behalf or in connection with the services they provide.

C. Advertising and Analytics Providers

Hire HVAC Experts may use advertising and analytics services to understand how visitors reach and use the Website and to measure the effectiveness of advertisements.

These providers may collect online identifiers, device information, IP addresses, browsing activity and advertising-interaction information through cookies, pixels or similar technologies.

Depending on the law of your state, certain disclosures to advertising or analytics providers may be considered a “sale,” “sharing” of personal information or use for “targeted advertising,” even when no money is exchanged for the information.

D. Legal, Compliance and Safety Purposes

Hire HVAC Experts may disclose information where reasonably necessary to:

• Comply with applicable laws or legal processes;
• Respond to lawful government requests;
• Protect the rights, property or safety of Hire HVAC Experts, consumers or others;
• Investigate suspected fraud, abuse or unlawful activity;
• Enforce agreements; or
• Establish, exercise or defend legal claims.

E. Business Transactions

Information may be disclosed in connection with an actual or proposed merger, acquisition, financing, restructuring, bankruptcy, sale of assets or similar business transaction.

Hire HVAC Experts does not sell lists of consumer names, email addresses or telephone numbers for unrelated direct marketing.

However, Hire HVAC Experts operates a call-connection and referral service. When a consumer voluntarily calls the number displayed on the Website, the call may be routed to an independent HVAC provider, and Hire HVAC Experts may receive compensation in connection with the call or referral.

Depending on the applicable state privacy law, the routing of a call or disclosure of associated information to an independent service provider may be considered a “sale” of personal information.

In addition, certain disclosures of online identifiers or browsing activity to advertising and analytics providers may be considered:

• A sale of personal information;
• Sharing for cross-context behavioral advertising; or
• Processing for targeted advertising.

Where an applicable law provides an opt-out right, you may exercise that right using the methods described below.

A. Opting Out Before Placing a Call

Calling the telephone number displayed on the Website is voluntary.

If you do not want your call or associated information routed to an independent HVAC provider, do not call the telephone number displayed on the Website.

Because the primary purpose of the Website is to connect inbound callers with HVAC providers, Hire HVAC Experts may be unable to provide the call-connection service without routing the call and associated information to a provider.

B. Opting Out of Sale, Sharing or Targeted Advertising

Where applicable, you may request to opt out of:

• The sale of your personal information;
• Sharing of personal information for cross-context behavioral advertising; or
• Processing of personal information for targeted advertising.

You may submit an opt-out request by:

Emailing info@hirehvacexperts.com

Use the subject line:

Privacy Opt-Out Request

Please include:

• The telephone number used to call the Website, if applicable;
• Your state of residence;
• The approximate date of your call or Website visit; and
• The privacy right you wish to exercise.

Do not send government identification documents, financial information or other sensitive information by ordinary email.

An opt-out request will apply to future processing within Hire HVAC Experts’s control. It may not prevent an independent HVAC provider that previously received your call from retaining or using information under its own privacy policy and legal obligations.

You may need to contact the independent provider directly regarding its use of your information.

C. Global Privacy Control

Where required by applicable law, Hire HVAC Experts will treat a recognized browser-based opt-out preference signal, such as the Global Privacy Control (“GPC”), as a request to opt out of the sale or sharing of personal information and targeted advertising for the browser or device sending the signal.

Because GPC signals are generally browser- and device-specific, you may need to enable the signal separately on each browser and device you use.

Information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

D. Cookie Choices

You may adjust your browser settings to block, restrict or delete cookies.

Where a cookie-preference tool is available on the Website, you may also use that tool to manage non-essential cookies.

Blocking cookies may affect Website performance, call attribution or certain Website features.

E. Communications from Independent Providers

Hire HVAC Experts does not conduct outbound consumer marketing by telephone, email or text message.

After your call is connected, an independent HVAC provider may contact you regarding your service request. That provider is a separate business and is responsible for its own communications and privacy practices.

To stop communications from an independent provider, contact that provider directly and request that it place you on its internal do-not-call or suppression list.

Depending on your state of residence, the nature of the information involved and whether the applicable state privacy law applies to Hire HVAC Experts, you may have the right to:

• Confirm whether Hire HVAC Experts processes your personal information;
• Access personal information Hire HVAC Experts maintains about you;
• Request correction of inaccurate personal information;
• Request deletion of personal information;
• Obtain a portable copy of certain personal information;
• Opt out of the sale of personal information;
• Opt out of sharing for cross-context behavioral advertising;
• Opt out of targeted advertising;
• Opt out of certain qualifying profiling activities;
• Limit certain uses or disclosures of sensitive personal information;
• Withdraw consent where processing is based on consent;
• Obtain information about categories of third parties or specific third parties to which information was disclosed, where required;
• Appeal the denial of a privacy request; and
• Exercise your rights without unlawful discrimination or retaliation.

These rights may be available to residents of California, Colorado, Connecticut, Delaware, Florida, Iowa, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia and other states with applicable consumer privacy laws.

The availability and scope of these rights vary by state. Certain exceptions may apply, including where information is needed to complete a consumer-requested transaction, comply with law, prevent fraud, protect security or establish or defend legal claims.

You may submit a privacy request by emailing:

info@hirehvacexperts.com

Use one of the following subject lines:

• Privacy Access Request
• Privacy Deletion Request
• Privacy Correction Request
• Privacy Opt-Out Request
• Privacy Appeal

Please provide:

• Your state of residence;
• The privacy right you wish to exercise;
• The telephone number associated with your call, if applicable;
• The approximate date of your call or Website interaction; and
• Other information reasonably necessary to locate relevant records.

Because Hire HVAC Experts does not require an account, name, email address or online service-request form, we may have limited information with which to identify you.

We may take reasonable steps to verify your identity and confirm that the request relates to information maintained by Hire HVAC Experts. We will request only information reasonably necessary to process or verify the request.

If we cannot reasonably verify your identity or locate information associated with your request, we may be unable to complete the request.

Hire HVAC Experts will respond within the period required by the applicable law.

Where permitted by law, you may authorize another person or business to submit a privacy request on your behalf.

An authorized agent may submit a request to:

info@hirehvacexperts.com

Use the subject line:

Authorized Agent Privacy Request

Hire HVAC Experts may request documentation showing that the agent has authority to act for you. Hire HVAC Experts may also ask you to verify your identity directly or confirm that you authorized the request.

Residents of states that provide an appeal right may appeal Hire HVAC Experts’s decision regarding a privacy request.

Submit an appeal to:

info@hirehvacexperts.com

Use the subject line:

Privacy Request Appeal

Include:

• A copy or description of your original request;
• The approximate date the request was submitted;
• Hire HVAC Experts’s response, if available; and
• The reason you believe the decision should be reconsidered.

Hire HVAC Experts will review and respond to the appeal within the time required by applicable law. Where required, the response will explain how you may contact your state attorney general or another appropriate regulator.

This section supplements the remainder of this Privacy Policy and applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, collectively referred to as the “CCPA,” applies to Hire HVAC Experts’s processing activities.

Information about the CCPA and the full California statutory framework is available through the California Attorney General:

https://oag.ca.gov/privacy/ccpa

A. California Privacy Rights

Subject to applicable exceptions, California residents may have the right to:

• Know whether Hire HVAC Experts collects, uses, discloses, sells or shares personal information;
• Know the categories of personal information collected;
• Know the categories of sources from which personal information was collected;
• Know the business or commercial purposes for collecting, selling or sharing personal information;
• Know the categories of third parties to which personal information was disclosed;
• Access specific pieces of personal information;
• Correct inaccurate personal information;
• Delete personal information;
• Opt out of the sale or sharing of personal information;
• Limit certain uses or disclosures of sensitive personal information; and
• Receive equal service and pricing without unlawful discrimination for exercising CCPA rights.

B. Categories of Personal Information Collected

During the preceding 12 months, Hire HVAC Experts may have collected the following categories of personal information:

1. Identifiers, such as IP addresses, online identifiers, cookie identifiers and incoming telephone numbers associated with calls.
2. Internet or electronic network activity, such as Website visits, page views, advertisement interactions, call-button clicks, browser information and referring webpages.
3. Geolocation information, such as approximate location derived from an IP address, telephone area code or call-routing information.
4. Commercial information, such as the type of HVAC service or service category associated with a call, where available.
5. Audio or electronic information, such as call recordings or call-related communications where recording is permitted and appropriate notice is provided.
6. Inferences, such as likely interest in HVAC Services based on Website activity, advertising interactions or a consumer-initiated call.

Hire HVAC Experts does not require consumers to submit names, email addresses, home addresses, payment information, Social Security numbers or government identification numbers through the Website.

C. Sources of Personal Information

Hire HVAC Experts may obtain personal information from:

• Consumers and their devices;
• Telephone and call-routing systems;
• Advertising platforms;
• Analytics providers;
• Call-tracking providers;
• Independent HVAC providers; and
• Website hosting and technology providers.

D. Purposes for Collection and Use

Hire HVAC Experts may collect and use these categories of information to:

• Operate the Website;
• Route consumer-initiated calls;
• Connect consumers with independent HVAC providers;
• Measure and verify call activity;
• Measure advertising performance;
• Prevent fraud and invalid activity;
• Maintain Website security;
• Comply with law; and
• Exercise or defend legal claims.

E. Categories Disclosed for Business Purposes

Hire HVAC Experts may disclose identifiers, internet activity, approximate geolocation information, commercial information, audio information and inferences to:

• Call-routing providers;
• Independent HVAC service providers;
• Website hosting providers;
• Analytics providers;
• Advertising platforms;
• Fraud-prevention providers; and
• Professional or legal advisers.

F. Sale and Sharing Disclosure

During the preceding 12 months, Hire HVAC Experts may have sold or shared, as those terms are defined under the CCPA:

• Identifiers;
• Internet or electronic network activity;
• Approximate geolocation information;
• Commercial information; and
• Inferences.

These categories may have been disclosed to:

• Independent HVAC service providers;
• Advertising platforms;
• Analytics providers;
• Call-routing providers; and
• Referral or call-purchasing partners.

The call-routing process may constitute a sale under the CCPA where Hire HVAC Experts receives monetary or other valuable consideration for connecting a consumer-initiated call with an independent HVAC provider.

Hire HVAC Experts does not knowingly sell or share the personal information of consumers under 16 years of age.

California residents may opt out using the methods described in the Your Opt-Out Choices section.

G. Sensitive Personal Information

Hire HVAC Experts does not intentionally collect sensitive personal information through an online service-request form.

If sensitive personal information is incidentally collected during a call or through call-routing information, Hire HVAC Experts uses it only as reasonably necessary to provide the consumer-requested call connection, maintain security, prevent fraud, comply with law or perform another purpose permitted by the CCPA.

Hire HVAC Experts does not use sensitive personal information to infer characteristics about consumers.

H. California Shine the Light

California Civil Code Section 1798.83 may allow California residents to request information regarding certain disclosures of personal information to third parties for their own direct-marketing purposes.

Requests may be submitted to:

info@hirehvacexperts.com

Use the subject line:

California Shine the Light Request

I. Do Not Track and Opt-Out Signals

Some browsers transmit “Do Not Track” signals. There is no universally accepted standard for responding to traditional Do Not Track signals.

Where required by applicable law, Hire HVAC Experts recognizes qualifying browser-based opt-out preference signals, including Global Privacy Control.

Nevada residents may have the right to opt out of certain sales of covered information under Nevada law.

A Nevada request may be submitted to:

info@hirehvacexperts.com

Use the subject line:

Nevada Privacy Opt-Out

Hire HVAC Experts retains information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Route and verify calls;
• Measure advertising and Website performance;
• Maintain records of transactions with participating providers;
• Detect and prevent fraud;
• Process privacy requests;
• Resolve disputes;
• Comply with legal obligations; and
• Establish, exercise or defend legal claims.

Retention periods may vary based on the nature of the information, contractual obligations, fraud-prevention needs and applicable legal requirements.

When information is no longer reasonably necessary, Hire HVAC Experts may delete, aggregate or de-identify it.

Hire HVAC Experts uses reasonable administrative, technical and physical safeguards designed to protect personal information.

However, no website, telephone system, data-transmission method or storage system is completely secure. Hire HVAC Experts cannot guarantee the absolute security of information.

The Website is intended for adults seeking HVAC Services and is not directed to children under 13.

Hire HVAC Experts does not knowingly collect personal information from children under 13 and does not knowingly sell or share personal information belonging to consumers under 16.

If you believe a child has provided personal information through the Website, contact:

info@hirehvacexperts.com

Independent HVAC providers connected through the Website are separate businesses.

Hire HVAC Experts does not control and is not responsible for:

• The provider’s privacy practices;
• The provider’s communications with consumers;
• The provider’s licenses or insurance;
• The provider’s pricing or availability;
• The provider’s services or workmanship; or
• The provider’s retention or use of information collected directly from a consumer.

Consumers should review the privacy policy and terms of any provider with whom they choose to do business.

The Website may contain links to or integrations with third-party websites, platforms or services.

Hire HVAC Experts is not responsible for the privacy, security, content or practices of third parties. Your interaction with a third party is governed by that third party’s policies.

Hire HVAC Experts may update this Privacy Policy periodically to reflect changes in the Website, call-routing practices, technology, service providers or applicable law.

When changes are made, the “Last Updated” date at the top of the policy will be revised. Additional notice will be provided where required by law.

Questions, complaints, privacy requests and opt-out requests may be directed to:

Hire HVAC Experts
Operator of hirehvacexperts.com

Email: info@hirehvacexperts.com

When contacting Hire HVAC Experts about privacy, include “Privacy Request” in the subject line and identify your state of residence and the right you wish to exercise.